Moovbetta – Terms and Conditions

Last Updated: 12 Dec, 2025

Welcome to Moovbetta, an innovative rideshare platform headquartered in Detroit, Michigan. These Terms and Conditions (“Terms”) govern your access to and use of the Moovbetta mobile applications, website, products, and services (“Services”). By creating an account or using our Services, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Services.

1. Definitions

• “Moovbetta”, “we”, “us”, or “our” refers to Moovbetta Rideshare, LLC, and its affiliates.
• “User” refers to any end-user, including Riders and Drivers, who access the Services.
• “Rider” refers to users who request and receive transportation services.
• “Driver” refers to independent contractors who provide transportation services via the platform.
• “Platform” refers to the Moovbetta website and mobile application.

2. Eligibility

To use Moovbetta:

• You must be at least 18 years old.
• You must create an account with accurate, updated information.
• Drivers must meet additional eligibility and background requirements, including passing criminal and driving record checks.

We may suspend or terminate accounts for inaccurate information or misconduct.

3. Nature of the Services

Moovbetta provides a technology platform that connects Riders with Drivers who provide transportation services.

• Moovbetta is NOT a transportation carrier.
• Drivers are independent contractors, not employees, agents, or representatives of Moovbetta.
• Moovbetta is not responsible for Drivers’ actions or omissions.

4. User Accounts

4.1 Account Creation

Users must register using a valid phone number, email address, and other required information.

4.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. Notify Moovbetta immediately of any unauthorized access.

4.3 Account Termination

Moovbetta may:

• Suspend or terminate accounts
• Deny access to services
• Remove content

…at our discretion, especially for safety violations or fraudulent activity.

5. Rider Responsibilities

Riders agree to:

• Provide accurate pickup and drop-off information
• Maintain respectful behavior toward Drivers
• Not damage Driver vehicles
• Pay all fares, surged rates, and fees
• Comply with local laws during rides

Riders may be charged fees for cleaning, repair, damage, or cancellation.

6. Driver Responsibilities

Drivers must:

• Maintain valid driver’s license, insurance, and vehicle registration
• Keep vehicles clean, safe, and compliant with local laws
• Not engage in reckless, discriminatory, or illegal behavior
• Follow Moovbetta operational guidelines

Drivers are solely responsible for operating their vehicle and ensuring compliance with applicable laws.

7. Payments and Fees

7.1 Rider Charges

Riders authorize Moovbetta to charge:

• Base fares
• Time and distance fees
• Tolls
• Surge pricing
• Cancellation fees
• Damage or cleaning fees where applicable

7.2 Driver Payments

Drivers receive earnings based on completed trips. Moovbetta deducts:

• Service fees
• Platform fees
• Taxes or withholdings where required

7.3 Payment Processing

Payments are processed through third-party payment providers. Moovbetta is not liable for payment delays or failures caused by these providers.

8. Cancellations and Refunds

• Riders may cancel rides at no cost within a limited window (defined in the app).
• Cancellation fees may apply after the window expires or if a Driver is already en route.
• Refund requests are subject to Moovbetta review.
• Moovbetta’s decision on refunds is final.

9. Safety and Conduct Policy

Moovbetta prioritizes safety.

Prohibited conduct includes:

• Violence, threats, or harassment
• Discrimination of any kind
• Possession of weapons (unless legally permitted and declared)
• Drug or alcohol impairment
• Fraudulent activity

Moovbetta may remove any user for safety violations.

10. Insurance and Liability

10.1 Driver Insurance

Drivers must carry their own personal auto insurance. Moovbetta provides limited contingent coverage as required by Michigan law, but:

• Drivers’ personal insurance is primary
• Moovbetta’s insurance does not replace personal coverage

10.2 User Liability

Users are responsible for:

• Damage to vehicles
• Misconduct during rides
• Violations of law

10.3 Limitation of Liability

Moovbetta is not liable for:

• Driver or rider misconduct
• Loss, theft, or damage of personal items
• Delays or ride disruptions
• Accidents or injuries caused by drivers

To the maximum extent permitted by law, Moovbetta’s liability is limited to the fees paid by the Rider for the disputed ride.

11. Privacy Policy

Your use of the Services is governed by the Moovbetta Privacy Policy, which describes:

• What data we collect
• How we use and share it
• Data protection practices

By using Moovbetta, you consent to these practices.

12. Intellectual Property

Moovbetta owns all:

• Logos
• Content
• Branding
• Software
• Trademarks
• User interface elements

You may not copy, modify, or distribute any part of the Platform without authorization.

13. User-Generated Content

Users may submit:

• Feedback
• Ratings
• Reviews

By submitting content, you grant Moovbetta a worldwide, royalty-free license to use it for business purposes.

Offensive, false, or inappropriate content may be removed.

14. Prohibited Activities

Users may NOT:

• Use the platform for illegal activity
• Use bots or automated systems
• Reverse-engineer the app
• Impersonate another person
• Promote or advertise competing services

Violations may result in termination and legal action.

15. Disclaimer of Warranties

Moovbetta provides the platform “as is” and “as available”.

We do not guarantee:

• Service availability
• Accuracy of estimated arrival times
• Safety of third-party actions
• Absence of errors or interruptions

16. Dispute Resolution

16.1 Arbitration Agreement

Users agree to resolve disputes through binding arbitration, not in court, except for small claims cases where permitted.

16.2 Class Action Waiver

Users waive the right to participate in class actions or class-wide arbitration.

17. Governing Law

These Terms are governed by the laws of the State of Michigan, excluding conflict-of-law principles.

18. Amendments to Terms

Moovbetta may update these Terms at any time.
Continued use after updates constitutes acceptance.

19. Contact Information

Moovbetta Rideshare, LLC
Detroit, Michigan
Email: [Insert Contact Email]
Phone: [Insert Support Number]