✅ 1. Privacy Policy — Moovbetta Rideshare

Last Updated: 12 Dec, 2025

This Privacy Policy explains how Moovbetta Rideshare, LLC (“Moovbetta,” “we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you use the Moovbetta mobile app, website, and services (“Services”).

1. Information We Collect

A. Information You Provide

• Account information (name, phone number, email, profile photo)
• Payment information (processed through third-party payment providers)
• Driver documents (license, insurance, registration, background check details)
• User-submitted content (ratings, reviews, messages)

B. Information Collected Automatically

• Device identifiers
• Location data (foreground and background for Drivers)
• App usage logs
• Transaction history
• Ride route information

C. Third-Party Information

• Background check providers
• Payment processors
• Analytics and fraud prevention partners

2. How We Use Your Information

We use data to:

• Provide and improve the rideshare service
• Match Riders with Drivers
• Verify identity and prevent fraud
• Conduct background and safety checks
• Process payments
• Support customer service
• Comply with legal requirements

3. Sharing of Information

We may share information with:

• Drivers (for pick-up and ride coordination)
• Riders (driver name, vehicle info, ETA)
• Service providers (payment processors, background check partners, analytics)
• Law enforcement when required by law
• Insurance partners in case of incidents

We do not sell personal data.

4. Data Security

We use encryption, secure servers, and access controls to protect personal information. No system is completely secure, and users share data at their own risk.

5. Data Retention

We retain data for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce policies

6. Your Rights

Depending on your region, you may:

• Request access to your data
• Update or correct your data
• Request deletion
• Opt out of marketing communications

Contact: [Insert Email]

7. Children’s Privacy

Moovbetta does not knowingly collect information from individuals under 18 years of age.

8. Updates to This Policy

We may modify this policy at any time. Continued use of the Services indicates acceptance of changes.

9. Contact Information

Moovbetta Rideshare, LLC
Detroit, Michigan
Email: [Insert Contact Email]

✅ 2. Driver Agreement / Independent Contractor Contract

Independent Contractor Agreement
Between Moovbetta Rideshare, LLC and Driver

1. Relationship of Parties

• Driver is an independent contractor, not an employee.
• Driver controls work hours, routes, and customer interactions (consistent with platform rules).
• Nothing in this agreement creates a partnership, employment, or joint venture.

2. Eligibility Requirements

Driver must:

• Be 18+
• Hold valid U.S. driver’s license
• Pass background and driving record checks
• Have their own insured, registered vehicle
• Maintain required personal auto insurance at all times

3. Driver Responsibilities

Driver agrees to:

• Provide safe, lawful transportation
• Maintain a clean, compliant vehicle
• Not discriminate, harass, or endanger Riders
• Comply with local transportation laws
• Not misrepresent or misuse the platform

4. Payments

• Driver receives trip earnings minus Moovbetta’s service fees.
• No hourly wage or employment benefit is provided.
• Moovbetta may adjust pricing or fees at any time.

Drivers are responsible for their own:

• Taxes
• Fuel and vehicle expenses
• Insurance premiums
• Licensing and compliance fees

5. Device & App Usage

Driver must provide their own smartphone and data connection. Moovbetta is not responsible for device costs.

6. Suspension or Termination

Moovbetta may suspend or terminate driver access for:

• Safety violations
• Fraud or misconduct
• Failure to meet vehicle or insurance standards
• Excessive Rider complaints

Driver may terminate at any time by closing their account.

7. Arbitration & Dispute Resolution

Disputes are resolved by binding arbitration. Class action waiver applies.

8. Governing Law

Michigan state law governs this agreement.

✅ 3. Rider Code of Conduct

Riders agree to:

1. Respect Drivers and Vehicles

• No harassment, threats, or abusive behavior
• No damaging or dirtying vehicles
• No smoking, open containers, or illegal substances

2. Follow Safety Rules

• Wear a seatbelt
• Avoid distracting the driver
• Enter the correct vehicle and confirm license plate

3. Follow Payment Terms

• Maintain valid payment methods
• Pay cancellation, cleaning, or damage fees when applicable

4. Follow Local Laws

• No transporting illegal goods
• No requesting rides for unaccompanied minors

Violations may result in suspension or account termination.

✅ 4. Driver Code of Conduct

Drivers agree to:

1. Provide Safe Service

• No driving under the influence
• Follow all traffic laws
• Maintain a well-functioning vehicle

2. Provide Professional Behavior

• No discrimination or harassment
• Be respectful and courteous
• Maintain a clean and comfortable car

3. Operate Honestly

• No fraudulent routes
• No altering the trip for personal gain
• No misuse of Rider information

4. Maintain Compliance

• Keep documents valid (license, insurance, vehicle registration)
• Follow Moovbetta platform rules

Violations may result in deactivation.

✅ 5. Safety & Security Policy

Moovbetta is committed to protecting Riders and Drivers.

1. Background Checks

All drivers must pass:

• Criminal background checks
• Motor vehicle record checks
• Identity verification

2. In-App Safety Features

Moovbetta provides:

• Ride tracking
• SOS/emergency button
• Driver identity verification
• Vehicle information previews

3. Incident Reporting

Users can report:

• Accidents
• Harassment
• Unsafe driving
• Suspicious activity

Reports are investigated promptly.

4. Zero-Tolerance Policies

Moovbetta prohibits:

• Violence
• Discrimination
• Sexual misconduct
• Drug or alcohol impairment
• Weapons unless declared and legally permitted

5. Emergency Procedures

Drivers must pull over safely if an emergency occurs.
Riders may use the in-app safety feature to contact authorities.

✅ 6. Refund and Cancellation Policy

1. Rider Cancellations

• Free cancellation within 2 minutes of booking
• After 2 minutes, a cancellation fee applies
• If the driver arrives and waits over 5 minutes, a “no-show fee” applies

2. Driver Cancellations

• If a Driver cancels, Riders will not be charged
• Repeated driver cancellations may trigger driver penalties

3. Refunds

Refunds may be granted for:

• Wrongful charges
• Uncompleted trips
• Confirmed fraudulent activity
• Major service interruptions

Refund decisions are final.

✅ 7. Legal Disclaimers for App/Website

General Disclaimer

Moovbetta provides a technology platform, not transportation services.
Drivers are independent contractors.

No Guarantee of Availability

Service availability may vary depending on:

• Location
• Network connection
• Driver availability

No Liability for Third-Party Actions

Moovbetta is not responsible for:

• Driver or rider misconduct
• Loss or theft of property
• Accidents caused by a driver